1. If we can not find your email address or password in our database, this usually means that you have made a spelling mistake, or used the wrong email address. Check the spelling and make sure that you have entered the email address that you used when you applied for your password. It is easiest to "copy" (mark and press Ctr+C) and "paste" (mark and press Ctr+V) your password and email address from the confirmation email that you have received from us. Check "Remember", and you will be logged in automatically on your future visits, without filling in your email address and password again.
2. If your browser does not accept "cookies", you can not log in.

-with Microsoft Internet Explorer 4.x:

1. Select the "View" pulldown menu
2. Select "Internet Options"
3. Click the "Advanced" tab
4. Scroll down the list of options to "Security" (marked with a padlock symbol). Beneath, you'll see three options for "Cookies". Select either "Prompt before accepting cookies" or "Accept all cookies".
5. Click "OK"

1. Select the "Edit" pulldown menu.
2. Click "Advanced"-the word itself, not the "+" next to it.
3. Select either "Accept all cookies" or "Accept only cookies that get sent back to the originating server". "Warn me" may be checked or unchecked.
4. Click "OK"

1. Select the "Options" pulldown menu.
2. Select "Network Preferences"
3. Click the "Protocols" tab.
4. Under the "Show an Alert Before" section, uncheck "Accepting a Cookie".
5. Select "OK"

1. Select the "Preferences" pulldown menu.
2. Select "Advanced"
3. Under the "Logging" section, check "Cookie Logging".
4. Click "OK"